We understand that getting your order promptly is important to you, and we're here to provide all the details you need.

Shipping cost is calculated based on weight of a product and location of delivery, a shipping cost calculation will be provided at checkout.

You will be provided with tracking information and updates for your order so you can see in real time where your goodies are.

Once your parcel has been accepted by a postal contractor, we are no longer responsible
for the delivery but will help where we can if you run into any issues. Please ensure that
the shipping address provided is complete and accurate once you receive your
confirmation email. The customer is liable for any incorrect/incomplete address where
delivery is unsuccessful. This will incur a manual re-shipping fee payable via credit card or
a refund (excluding postage costs).

We process orders between Monday and Friday (excluding Saturdays & Sundays, sale
days & public holidays). Please allow for extra time for your order to be processed during
holidays and sale seasons.

PLEASE NOTE: We use Australia Post to deliver to: PO boxes, Post Offices, Locked
Bags, Parcel Lockers, or Parcel Collect Locations.

Our shipping and handling is a flat fee of $9.95, EXPRESS shipping for $14.95 or FREE
delivery on orders over $100.00.

ESTIMATED STANDARD SHIPPING:
Estimated to NSW is 1-3 business days.
Estimated shipping to QLD & VIC is 2-4 business days.
Estimated shipping to SA is 3-5 business days.
Estimated shipping to TAS is 4-7 business days.
Estimated shipping to WA is 6-9 business days.
Estimated shipping to NT is 6-9 business days.
Please note rural/remote areas will take longer than metropolitan areas.
International shipping will be heavily impacted by location and you will be provided with an
estimated delivery time once a purchase is made.
Please note that these estimations have been provided by Australia Post.

Once an order has been dispatched and tracking provided, we CANNOT adjust the
address. We urge you to revise your confirmation email to ensure your full shipping details
are accurate, as an incorrect address may result in delayed delivery or a re-shipping fee. If
you need a correction, please email our team ([email protected]) as soon as
possible with your order details so we can action a change before dispatch.

We have a 30-day return policy, which means you have 30 days after receiving your item
to request a return.

Return shipping costs will be at the expense of the customer.

To be eligible for a return, your item must be in the same condition that you received it,
unopened or unused and in its original packaging. You’ll also need the receipt or proof ofpurchase.

To start a return, you can contact us at info @echews.com.au . If your return is accepted,
we’ll send you a return shipping label, as well as instructions on how and where to send
your package. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a
return will not be accepted.

You can always contact us for any return question at info @echews.com.au .

Please inspect your order upon reception and contact us immediately if the item is
defective, damaged or if you receive the wrong item, so that we can evaluate the issue
and make it right.

We do not accept returns for any product that has been opened or tampered with to any
extent. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

No Exchanges accepted. The fastest way to ensure you get what you want is to return the
item you have, and once the return is accepted, make a separate purchase for the new
item.

We will notify you once we’ve received and inspected your return, and let you know if the
refund was approved or not. If approved, you’ll be automatically refunded on your original
payment method within 10 business days. Please remember it can take some time for your
bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please
contact us at [email protected].